SPA POLICIES & ETIQUETTE
Separated they live in Bookmarksgrove right at the coast of the Semantics, a large language ocean.
APPOINTMENTS & RESERVATIONS
Reservations should be made in advance to secure your preferred date, time and therapist. We recommend you arrive 10 minutes prior to your appointment to check in and fill out any necessary paperwork. All reservations must be guaranteed by credit card.
IT’S A NATURAL REACTION
Should an awkward situation, ahem, naturally arise then there’s no need to panic. These things happen. Think about your tax return, mother-in-law or Margaret Thatcher and all should return to normal in no time. We promise there will be no pointing, staring or public acknowledgement.
CANCELLATIONS & NO-SHOWS
To avoid charges, please honor our 24-hour advance notice cancellation policy for single treatments. Spa packages and group reservations require 48 hours. Missing a scheduled appointment will result in a charge of the full amount of the service.
SPECIAL NEEDS AND MEDICAL CONDITIONS
Remember that this is your time. If it’s too warm, too cold or ‘Smooth Sounds of the Seventies’ isn’t on your massage playlist, speak up. The same goes for talking. Don’t feel obligated to chat; it’s not about making new friends but if conversation helps you chill out feel free to do so. Our therapists will follow your lead. Your comfort and well-being are very important to us. Before receiving your service, please let us know about any special needs or medical conditions.
Guests must be 16 years or older to utilize the spa services. Unaccompanied guests under 16 years of age must have a parent or guardian’s signed approval. Unaccompanied children are not permitted in the facilities.
IF IT’S NOT IN THE MENU PLEASE DONT ASK
“Do you do specials?” is not on the menu. So, don’t ask. Therapists perform many pleasurable tasks but ‘you know what’ or the like is not one of them. Please note however that any inappropriate behaviour or language will result in the termination of your treatment even if the job is still half done.